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Pampers

Pampers Reviews

www.pampers.com
What is your customer experience with Pampers?

Pampers Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Pampers has a 2.8 star rating from 107 reviews, 56% would likely recommend. Consumers are mostly neutral; rating distribution shows 47% unfavorable and 30% positive.

Key Takeaways for Future Customers

  • Many Pampers reviews note softness and quality of wipes and diapers.
  • Price level is medium; reviewers value location and reliability.
  • Customers request direct purchasing or home delivery options from Pampers.

Negative Feedback / Risk Areas

  • Frequent customer complaints about leaks, defective or damaged pieces and poor quality.
  • Reports of unresponsive customer service and delayed refunds when seeking a refund.
  • Packaging and missing items issues noted by multiple reviewers.

Positive Feedback

Users praise soft materials, great wipes, and some helpful customer service resolutions; 56% would recommend Pampers.

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Media from reviews

Pampers - Very good afternoon I want to inform...
Pampers - Very good afternoon I want to inform... - Image 2Pampers - Very good afternoon I want to inform... - Image 3Pampers - Very good afternoon I want to inform... - Image 4Pampers - Very good afternoon I want to inform... - Image 5Pampers - DisappointedDamaged pieces of pampers diaper
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Nayeem Ahmad K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Subject: Urgent Complaint: Delivery...

AI Highlights
  • - Delivery was refused by the sales executive.
  • - The sales executive ignored over 20 calls and did not respond, delaying delivery.

Subject: Urgent Complaint: Delivery Refusal and Unresponsive Sales Executive (Handwara - 193221)

Dear Customer Support / Sales Manager,

I am writing to lodge a formal complaint regarding an order of Pampers diapers placed for a departmental store located in Handwara (PIN: 193221).

I have faced highly unprofessional behavior from your sales executive, and I request your immediate intervention. Please find the details of the issue below:

Refusal of Delivery: The assigned sales executive has explicitly denied delivering my order. He stated that he would not service or mention my departmental store.

Unprofessional Communication: I have tried reaching out to him repeatedly to resolve this issue. Despite calling him more than 20 times, he is completely ignoring my calls and refusing to respond.

This behavior is causing unnecessary delays and negatively impacting my business operations. As a retail partner, I expect professional coordination and timely deliveries.

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Vilma A Afo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rifle, Colorado

Very good afternoon I want to inform...

AI Highlights
  • - Many Parents Choice diapers arrived with only a waist elastic.
  • - We bought this at Walmart; I need a solution for two babies.
Pampers - Very good afternoon I want to inform...
Pampers - Very good afternoon I want to inform... - Image 2
Pampers - Very good afternoon I want to inform... - Image 3
Pampers - Very good afternoon I want to inform... - Image 4
Pampers - Very good afternoon I want to inform... - Image 5

Very good afternoon I want to inform you that I bought parents choice diapers and many of them have come out only with a waist elastic this is happening again and for me it is something very bad because I have two babies and I am wasting them because I can't put those Pampers and I'm spending the money when those Pampers should come out well. I need a solution for this problem thank you. We bought this at the red rifle Walmart

Loss:
$300

Preferred solution: Full refund

View full review
k-lee W
map-marker Watertown, New York

Would like to see if I could purchase from Pampers rather than retail store

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AI Highlights
  • - I love Pampers but dislike having to buy only through certain stores.
  • - I want direct purchasing for consumers who want to buy without stores.

I love Pampers. I don't love that I have to have a retail store in order to buy from Pampers.

That seems so unfair to all the parents who don't want to put all their money into just a couple of stores. It's frustrating. I should be able to purchase Pampers products from Pampers without needing to be supplying a whole store. Yes, I get supplying stores, but why only supply stores?

Why not also supply the people who would like to support only Pampers with their Pampers purchases? Maybe it shouldn't get on my nerves, but it does.

Pros:
  • Wonderful products
Cons:
  • Ca not purchase them directly through pampers company

Preferred solution: New option to buy from Pampers

User's recommendation: This is actually a recommendation for future and current customers call Pampers and tell them that we want to be able to buy from them to support them and not these retail stores Pampers is what covers our baby's butts we should be supporting Pampers not these retailer stores that sell Pampers we as parents deserve to go straight to the source just like a retail store just like a hospital can but instead we have to go to the store or order them online and support other businesses I do understand that Pampers make their money but personally I would love to only support them not always supporting my local Walmart for everything I don't know maybe it's just me but come on Pampers let your consumers buy from you not just your retail customers that are always going to be there to buy give the actual parents the courtesy to shop under an actual Pampers store or be able to shop online for only Pampers products other diapers so yes my recommendation for future and current customers give Pampers a call and tell them we want to buy from them not from retailers and let's make a change

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Sybella Cjd
map-marker Terre Haute, Indiana

Question about home delivery

I need to arrange for pampers home delivery for my nieces baby. I dont live near her.

Do you have a program or do you know of one? stay with [PERSON_NAME] prodcts

User's recommendation: Stay with Pampers!

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Anonymous
map-marker Cape Town, Western Cape

Very disappointed in pampers

I've bought a pack of pampers but everyday diaper is use if I close the diaper the one side break off.

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Katelyn R Xpl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orlando, Florida

They helped me with my problem

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I have found little black bugs in my box of diapers, and they are reimbursing me via Visa card. I love that they care about their customers and will give back when problems arise.

Loss:
$78
Pros:
  • Absorbent
  • Great customer service

Preferred solution: Full refund

User's recommendation: Love them

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Shaqeelah M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Disappointed

AI Highlights
  • - Box of Pampers size 6 contained 2 x 32 packs instead of 3 x 32 packs.
  • - I'm frustrated and disappointed as I buy at least 2 boxes a month.
Pampers - Disappointed
Updated by user Jul 31, 2025

That their customer service suck , as someone that works in customer service this is not how consumers should be treated ore ignored .

Original review Jul 13, 2025

I bought a box of size 6 Pampers, which normally has 3 x 32 packs; however, after opening it recently, I've discovered that I only got 2 x 32 packs inside my box. I'm really so frustrated and disappointed because I buy at least 2 boxes a month. This box was an extra that I didn't need to open immediately, and now that I really needed it most, I feel like I was let down.

Loss:
$365
Pros:
  • Its lastic band is one of the best fits
Cons:
  • Packaging isnt accurate

Preferred solution: Full refund

User's recommendation: It's a good product but packing should be double checked I mean buying a box is already pricey which I don't mind but buying another pack to cover for the month ain't cool !

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Sneha P Dpo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mumbai, Maharashtra

Hi granules are coming out from the...

AI Highlights
  • - Diapers leak granules; unsafe for baby who puts hands in mouth.
  • - Damaged product; exchange or refund for Blinkit order ORD723********.

Hi granules are coming out from the diapers. And its unsafe fr the baby coz the baby puts her hand in mouth.

Granules spread on the body. I had purchased it from blinkit. My email id is ***. mobile num ***.

The diapers are damaged please exchange or gv me a refund.

Blinkit order id. ORD7236721****, i hv already mailed blink it they have asked me to contact the brand

Loss:
$10

Preferred solution: Full refund

View full review
Anonymous

In need of pampers

None contacted me about my call and I was hoping that someone would I'm really in need of pampers for my daughter

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1 comment
Guest

WTF you had the child, and there's a cost of having children. If you're unable to care for her properly, call child welfare to have the child removed.

Anonymous
map-marker Ahmedabad, Gujarat

Request for Aadhaar Card Removal from FamPay Account Dear FamPay Support Team, I hope this message finds you well. I am writing to formally request the removal of my Aadhaar card details from my FamPa

AI Highlights
  • - Request to remove Aadhaar details from the FamPay account due to privacy concerns, per data privacy regulations and internal data-retention policy.

Request for Aadhaar Card Removal from

FamPay Account

Dear FamPay Support Team, I hope this message finds you well.

I am writing to formally request the removal of my Aadhaar card details from my FamPay account due to personal privacy concerns. Please consider this as a request in accordance with data privacy regulations and your internal data retention policy.

User's recommendation: Request for Aadhaar Card Removal from FamPay Account Dear FamPay Support Team, I hope this message finds you well. I am writing to formally request the removal of my Aadhaar card details from my FamPay account due to personal privacy concerns. Please consider this as a request in accordance with data privacy regulations and your internal data retention policy.

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Resolved
Litzi Bdt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: They promised me to give compensation as credit card but I don’t recieve any card yet

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AI Highlights
  • - The product was defective and opened from inside.
  • - A rep said a Pampers credit card would be sent to use money, but nothing arrived.

I want componsation because i ordered your product and that was defected already Opened from inside soo i called and tell them one of your representatives Tell me that they will send me credit card from pampers to ise money what I dont receive anything yet

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Kathy G Bfv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pampers size 6+ and Donation of Alula Milk Gold Size 2

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Mother has cancerand struggling to care for 9 old month baby.

Beryl George

+27 066 5** **75

13 Doriet Street Ennerdale Ext 8, JHB

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SHIVANI S Umm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Regarding defective pampers premium care pants

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AI Highlights
  • - Longtime First Cry member with 3.5 years of Pampers Premium Care orders.
  • - Last two orders leaked and were defective; requesting exchange or refund.
Original review updated Apr 05, 2025

We are club members of the First Cry app. We have been ordering Pampers Premium Care diapers through this app for the past 3 and a half years.

However, our last 2 orders of Pampers Premium Care diapers were defective. There was an issue with the leakage. Never in any of these 3 and a half years have we encountered such a problem, but our last 2 orders of Pampers diapers were a complete waste of money. These diapers cost a lot of money, so they obviously can't be thrown away.

Our last order was on 1st April 2025, having number 620****PPXFEB42F9 on First Cry, and the second one on First Cry was 620****XBRB444A0E. You are requested to kindly either exchange the product or refund the amount for the last order.

It is also intimated that the last order of diapers is in use. So, if possible, kindly exchange them for better quality or refund the amount.

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Miya R Dxv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Highly Disappointed.

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AI Highlights
  • - Purchased a 26-pack of size 3 diapers.
  • - Strap sealed to the package and ripped from a diaper; photos taken.
  • - I am uneasy and disappointed with Pampers.
Pampers - Highly Disappointed.
Pampers - Highly Disappointed. - Image 2

I Purchased a 26 pack of size 3 Diapers yesterday. & when I opened the package to stock my diaper bin, the diaper strap has been sealed onto the package & ripped off of the diaper .

I Did immediately Have pictures taken for proof , but I am a little uneasy & Disappointed . Ive Always loved Pampers, theyve always been our go to , but this has never happened.

Loss:
$15

Preferred solution: Deliver product or service ordered

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Deanna G Lny

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Notification

AI Highlights
  • - Leaks with All-Drys cause extra washes and waste.
  • - Using Swaddlers due to leaks affects budget for wipes.

Hello, I am a frequent customer buyer of your product pampers. As a single mother we all know a baby in itself can be quite expensive and I just writing an email wanting to slightly complain about one of your products the pampers all-drys.

It seems I have had a frequent persistence of leakages using this product. Which leads to more washes, clean up time, and waste of baby essentials. And I would be happy to inform I have to spend a little more money for the pampers swaddlers due to the leakages of the all-drys and that slight difference in price is cutting into the budget of other nessecities such as diaper wipes, because I'm having to buy a cheaper bulk due to the inconvenience.

I would be happy to hear a response as soon as possible to discuss the matter at hand. Thank you, from concerned consumer.

Loss:
$35

Preferred solution: Price reduction

View full review
Nadine C Ost

Leaky diapers

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AI Highlights
  • - I gave the representative all the information I could.
  • - They advised cruises to find a size 6; I checked two Targets and two Walmarts nearby.
Pampers - Leaky diapers

I gave the representative all the information I cannot to repeat it

She told me to try cruises which I'm going to see if I can't find the swindler size 6. I tried Walmart.

I've tried target that's around this area.

There's two targets and two Walmart carries size 6. They have all the other sizes but 67 and eight I thought about buying seven but that's too big for him so that's it.

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About

Related Companies

Procter And Gamble, Tide, Charmin, Downy, Swiffer

Summary

Pampers is a brand name of products for babies and toddlers. It was founded by Procter & Gamble researcher Victor Mills in 1956. Pampers provides the following products: diapers in nine sizes, swim pants, and training pants. Pampers diaper wipes include Kandoo Flushable Toilet, Baby Fresh, Natural Clean, and Sensitive solutions. There are pampers for boys and girls. The Procter & Gamble offers coupons and shopper card coupons with bonuses. Customers can use company rewards programs to benefit from special offers. The company offers Pampers Reward application for iPhone, Android, BlackBerry, and Windows Phone. Pampers products are promoted in magazines, marketing programs, and on billboards.

Pampers reviews and complaints

Pampers is ranked 206 out of 4264 in Cosmetics and Personal Care category

Area Served

USA, Worldwide, Asia

Payment Methods

VISA

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